Shipping policy

Order Processing Time

All orders are processed within 1–3 business days (Monday – Friday).

Once your order has been processed, it will be prepared and shipped as quickly as possible.

Please note: During peak seasons or high demand, processing times may be slightly extended.

Estimated Delivery Time

We currently ship to the United States and select international locations.

United States:

Estimated delivery: 7–10 business days

International Orders:

Estimated delivery: 7–12 business days

Shipping times may vary depending on your location and local courier services.

Shipping Fees

  • We charge $4.99 on orders below $75

  • We offer FREE SHIPPING on orders over $75+

  • No hidden fees at checkout

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can use this number to track your order at any time.

Delays & Exceptions

While we strive to deliver your order on time, delays may occur due to:

  • High demand periods

  • Customs processing (for international orders)

  • Weather or carrier disruptions

We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping address is correct at checkout.

Healluna is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

If your package is marked as delivered but not received:

  • Please check with neighbors or your local carrier

  • Contact us for assistance — we’ll do our best to help resolve the issue